Meeting and exceeding your customer’s needs via customer service is the principal way of pleasing them and building trust. Customer service systems are activated when the consumer […]
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Top 8 Cool Advantages of WordPress Website Design
Website is like an Internet address for a company and defines the interface it uses to introduce and interact with its users. However, the task of building […]
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Top 8 Essential Elements E-Commerce Website
Do you plan to open an e-commerce company, or planning to create a web-existence for your physical store? Catering to both these needs an excellently designed e-commerce […]
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Mark Bosserman Bosserman
08:58 26 Oct 20
Great response time and quality of work from WittyCookie Design team!!, highly recommended for anyone who needs a great... company for your website.read more
Jeremy Mcdade
09:49 24 Oct 20
WittyCookie has been exceptional to work with on the original design and updating our website over time. They have been... extremely efficient and quick in responding and making changes. Excellent quality and value for the work. We would highly recommend using WittyCookie for any of your web needs, they are the best!read more
Ashley Brady
10:37 20 Oct 20
Excellent service. Very responsive and patient with our changes made to the website. I highly recommend using... WittyCookie services to design your website.read more
Steven B.
22:56 14 Oct 20
After several initial conversations with Elvin about my project, I agreed to work with Witty Cookie to assist with... designing pages for my website. Witty Cookie was to provide unique page designs for my site in .pdf format that I could then send along to my developer.
After discussing my brand/business and sharing my logo designs and branding images that I already have on file, I waited for their design. Upon completion of the initial draft, I immediately expressed discontent. Only one page I found to be satisfactory, at best. At this point, Elvin indicated that we should use that page for all of the website's pages - same design with different text. When I expressed my dissatisfaction, mentioning that we had discussed designing multiple UNIQUE pages for the site, Elvin reminded me that I was allowed unlimited revisions as part of their service. I indicated I would give them a clearer picture for what I had in mind for the website, to help them as they didn't provide any unique design features or elements. What they provided was basically my existing logo and rearranged text in various places on the page. Needless to say, I was expecting quite a bit more actual design elements to be provided by them.
In order to assist their design team, I then created an entire website using squarespace, to show what I had in mind for the pages and content - a guideline, if oyu will. I contacted Elvin to show him what I had in mind, thinking they could use the squarespace site as a template for their design revisions. Elvin then proceeded to tell me that this was not within the scope of our engagement. I indicated that I was rather upset by this as all they had done were designs that I was not satisfied with, stating that I had unlimited revisions, then informed me that they wouldn't even do one revision.
Without a deliverable product, I was inclined to ask for a refund, if even partial. Elvin refused flat out and, in doing so, asked if I had written any online reviews. I informed him that I had not, but felt compelled to let people know what they are getting into with this group. They are very unprofessional, did unsatisfactory and incomplete work and took no responsibility for their negligence or service. I would recommend asking for samples or an initial draft BEFORE YOU PAY as they did little to nothing for the $1,500 I paid to them for the design work. I will say to you what I said to Elvin during our last phone call - working with Witty Cookie feels like highway robbery!!
Note in the picture that the logo was provided to them by me, to give their "designers" a feel for the brand.read more
Peter Jefferson
05:00 09 Apr 20
We paid for a logo to get done. Turnaround time was 2 weeks for examples of a logo. Too long. Logos were not to my... liking. They redid them and we were not satisfied with the end product. Logos are horrible and nothing like the portfolio on their website. They look like they were taken from Fivver. We are not satisfied with our product and would like a refund but they refused to give a refund.read more
Cory Cicuto
16:11 05 Mar 20
Great service and designed a great logo for my company. Highly recommend WittyCookie for logo design.
Chloe Mui
17:41 18 Sep 19
Tiff was amazing at building my site and I loved the service, however, now that she is no longer with the company, the... customer service has gone down. My site isn't able to be viewed due to a server issue and I have emailed Witty Cookie a few times in the past month and still have not gotten a response. My site has now been down for at least a month (I was not notified of this issue until one of my clients tried to visit my site a month ago so it may have been down for even longer than that). As a small business, it is crucial for my potential clients to be able to view my site and now because of this delay, I have potentially lost business.read more
Aronn D' Souza
21:57 29 Aug 19
They have been doing my website optimization & SEO for months now. I have seen tremendous results. Highly recommend... them for your marketing needs!read more
Anna Roy
19:09 23 Aug 19
My website turned out beautifully. Very professional and well organized. It is currently being optimized for searches.... They have been communicating throughout the entire process. I would recommend them with confidence!read more
Pauline Moore
07:57 18 Aug 19
I did my search around looking for this particular company that has the ability to create, design and optimized my web... site. Thank God I meet Jason at WittyCookie, not only they have great taste in design but they can guide you through the process and beyond.read more
Bimal Davda
16:20 14 Aug 19
As a new business owner, it is very much important for us to brand our selves in right manner. Specially with choosing... a logo and branding. Elvin and his team has done an excellent job to fulfill our required needs in very professional and timely manner. In the beginning it felt too much tedious work, but Elvin and his graphic designer made the process smooth and very much satisfying. If any business startup is looking to have their logo design or branding needs , I would highly recommend WittyCookie. Looking forward to work for next project with Elvin soon.read more
Rosen Hishma
13:06 13 Aug 19
I've gotten better results with Witty Cookie than any other SEO company I've used. And they're affordable, which is the... hardest thing to find when searching for marketing help. They can affordably scale your operations.read more
A Google User
08:27 05 Aug 19
Elvin and the whole team at WittyCookie have done a fantastic job. Going through a complete website overhaul can be a... very difficult process, however, WittyCookie 's organized and disciplined approach lead our company through it easily. We had high expectations for the visual look and functionality of our new site and they met and exceeded our expectations. We look forward to working with them in the near future on another project.read more
Chelsea Perez
08:27 05 Aug 19
Elvin and the whole team at WittyCookie have done a fantastic job. Going through a complete website overhaul can be a... very difficult process, however, WittyCookie 's organized and disciplined approach lead our company through it easily. We had high expectations for the visual look and functionality of our new site and they met and exceeded our expectations. We look forward to working with them in the near future on another project.read more
Jessica Turner
12:58 02 Aug 19
My company just wanted to say that we were very impressed with the quality of the website, I love the finished product... you provided us. Thank you, PS. Elvin, you are the best!!!read more
Michael Cheng
06:51 25 Jun 19
Great pleasure working with this team. Highly creative professionals with deep technical knowledge.
Carolyn Gray
09:43 23 Jun 19
Everything is great. We share the same vision which is very important and easy to work with. This company wants nothing... but the best for their customers.read more
Victor Sanchez
12:15 22 Jun 19
The website has seen drastic improvements in the number of visitors per month and overall click-through rates. The... Insignia team has shown a remarkable ability to manage several tasks at once while providing strong customer service. Their communicative nature makes them a valuable asset.read more
Essie Lewis
18:43 21 Jun 19
I have worked with this firm for the last 7 years between two separate companies and each time I have found that their... service and professionalism is exceptional. They work closely in implementing what I need to reach my target customer base.read more
Tony Kim
18:38 11 Jun 19
Great team with excellent service. They are fast and professional too. I had a list of changes on the website, and... within few hours, they were done. Great job!read more
Philip Lau
05:13 11 Jun 19
Staff super friendly and helpful. Quality product delivered, exceeding my expectations! Will use again.
Pig T
17:00 24 Jan 19
My sister and I run a clothing store in the lower mainland. We needed somebody to help us sell on the web and build a... swanky new website. We were using a 3rd party store before that didn't match our branding very well. I met some people from WittyCookie at a conference we were at and we ended up working with them on our new web site. I don't know a lot about how it all works but we were very picky when it comes to design as that is our area of expertise. They did a good job of working with our restrictions and getting the site built quickly.read more